Data deletion

If you messaged a business

Write to privacy@bymargo.co from the email you gave the business, or tell us your Instagram handle and which business you messaged. We delete within 30 days, and confirm when it’s done. If Meta passes us a deletion request for your Instagram account, we act on it the same way, automatically.

We delete your conversation, your personal details (name, username, photo, email, phone) and any try-on previews. The business keeps its own record that an appointment happened, without your personal details, because it needs that for its accounts. To stop reminder emails only, use the link at the bottom of any of them.

If you run a business on Margo

To disconnect Instagram: open Instagram → Settings → Website permissions → Apps and websites, and remove Margo. Meta tells us, and Margo stops using the account straight away. If you also ask Meta to delete your data there, we delete the conversations and client details that came through that account, and you get a confirmation page with a code. Your services and settings stay, in case you reconnect.

To delete everything: in Margo, go to Settings → Delete business. It deletes your business at once: conversations, clients, bookings, services, your link-in-bio page, uploaded files and the Instagram connection, and emails you a confirmation. You can delete your login at the same time. Or email privacy@bymargo.cofrom the email you sign in with and we’ll do it within 30 days. Tell us first if you want an export.

Who to contact

Upbrew Technologies LLP (trading as Margo) · privacy@bymargo.co

What we keep

We keep the minimum required for legal and accounting reasons, such as invoices, and security logs that don't contain message content.